PRIVACY POLICY

UPDATED : 27th FEBRUARY 2020

WHO WE ARE

We are RIDE FIIK LLC. (“RIDE FIIK or “We” or “Us”). We have created a network for sharing vehicles (e.g., scooters, bikes) through a mobile application that enables users to locate, rent, and operate vehicles from the available locations (“App”) and we maintain a Web site at ridefiik.com(“Site”) as well as all related applications, widgets, software, tools and other services provided by us and on which a link to this policy is displayed (collectively, together with the Site and App, our “Services”).


WHAT THIS IS

This is our Privacy Policy (“Policy”) and it applies to our Services and describes the information we collect on Services, from users who have registered for the Services (“Members”) and visitors, whether Members or not, to the Site or the App, (“Visitors”) (together, “You”, “Your” or “Users”). We take Your privacy seriously and make it a priority to protect personally identifiable information that we obtain from and about You both online and offline. If You have questions about our Policy, please send an email to roger@ridefiik.com.

By using or visiting the Services, You acknowledge you have read and understand the information practices described in this Policy. If You do not want information about You to be used in the manner set forth in this Policy, the Services may not be fully available to You.

Your use of the Services and any Personal Information You provide via the Services are subject to the terms of this Policy and RIDE FIIK’s Terms of Use, User Agreement, and Release of Liability.

Under applicable law, RIDE FIIK is considered the “data controller” of the personal information we handle under this Policy. In other words, RIDE FIIK is responsible for deciding how to collect, use and disclose this information, subject to applicable law. Our contact information appears at the end of this Policy.


PERSONAL INFORMATION

“Personal Information,” as used in this Policy, is information that specifically identifies an individual, such as an individual’s name, telephone number, or e-mail address. Personal Information also includes information about an individual’s activities, such as information about ride activity, which includes data such as geographic area (including location), and preferences, when any of this information is linked to a particular individual. For purposes of this policy, RIDE FIIK collects Personal Information which is reasonably necessary to operate our personal mobility transportation services, among other things. RIDE FIIK does not collect Personal Information related to race, gender, national origin or sexual determination except for survey data You provide to us on a voluntary basis or data we collect as required by applicable law. In the event of such survey, User is under no requirement to provide any of the requested information.


AGGREGATED DATA

Aggregated data is information collected that is subsequently combined and used in aggregate, non personally identifiable form. We may use aggregated data for a number of purposes, including analysis of the usage of the Services, and interests and behavior and to develop new and improved products, services, and marketing strategies and research.


INFORMATION RIDE FIIK COLLECTS

Information You Provide to Us

User Provided Information. When You register and set up an account, use or visit the Services, or contact us by e-mail or other means for any reason, You may provide Personal Information to RIDE FIIK. For example, to set up an account, you may provide your email address or phone number, date of birth, and driver’s license information. You may provide additional Personal Information to demonstrate eligibility for certain programs or discounts, for instance documentation of income or enrollment in a low income program. Personal Information may also be collected if You provide such information in connection with creating a profile or group (such as in social media), leaving comments, posting content, sending an email or message to another User or participating in any features of the Services. In addition, from time to time we may collect other Personal Information You provide in connection with Your participation in promotional offers and other activities on the Services. If You use the Services with Your mobile device, we may have access to Your phone number, Unique Device Identifier or other device information that uniquely identifies individual smartphones or mobile devices.

Payment Information. If You purchase services or products from the Services, we will collect the billing and financial information necessary to process Your charges, which may include Your postal and email addresses. We may also receive the billing and payment information that You provide when Your purchase is processed by another party.

Invitation Service. RIDE FIIK may offer an invitation service to tell a friend about the Services. If You choose to use our invitation service to tell a friend about the Services, we may ask You for information needed to send the invitation, such as Your friend’s email address. We may also offer You the opportunity to invite Your friend via third party services such as Facebook or Twitter. We will automatically send Your friend a one-time email inviting him or her to try the Service. By providing email addresses of non-Users, You represent that You have the right to do so and that such information may also be provided to the third party service that You have designated to contact the non-User. We store and use this information to send this invitation, to register a friend if Your invitation is accepted, and to track the success of our invitation service. Your friend may contact us at roger@ridefiik.com to request that we remove this information from our database.

Automatically Collected Information.  We also collect information through automated and technical means as You use the Services.

Location Information. RIDE FIIK may offer features designed to help Members use the Services, such as to locate vehicles available through the network, including, in whole or in part, based on Your location. Members will be given the opportunity to opt-in to location-based services, normally through an opt-in screen on the App. If You choose to enable location-based services, we may collect Your location based on information provided by You or Your mobile device, including, if available, GPS, IP address or cell tower information. If You, as a Member, do not opt-in to location-based services, You may not have access to the features necessary to use the Services. RIDE FIIK may also collect different types of information about Visitor’s location, including general information (e.g., IP address, ZIP code).

The Services use Google Map functionality, and by using Google Maps, You agree to be bound by Google’s Terms of Use and Google’s Privacy Policy.

Device Information. When You use the Services, some information is also automatically collected, such as Your device’s Internet Protocol (IP) address, operating system, and browser type. From mobile devices we may collect type/model of the mobile device, device identifiers, and the mobile device’s service provider and operating system. We also collect the address of a referring Web site and Your activity on the Services.

“Cookies” Information. We may automatically collect certain information through the use of “cookies”. Cookies are small data files that are stored on a User’s hard drive at the request of a Web site to enable such Web site to recognize Users who have previously visited them and retain certain information such as customer preferences and history. If You wish to block, erase, or be warned of cookies, please refer to Your browser instructions or help screen to learn about these functions. However, if a browser is set not to accept cookies or if a User rejects a cookie, some portions of the Services may not function properly. For example, You may not be able to sign in and may not be able to access certain features of the Services.

We may also use pixels or web beacons (small pieces of code placed on web pages and content that communicate when the page or content has been viewed), log data (logs created that include IP address, date and time of activity, and the Web site or location that referred You to the Services.

We use analytics services (such as Google, Mode Analytics and Amplitude Analytics) to collect and analyze usage information through cookies and similar tools to engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Usage information of our Services is collected to compile statistical data in order to develop new and improved Services and marketing, identify popular features, and to provide You content that is of interest to You.

We, or our service providers, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more marketing about our services, and to evaluate whether this content is useful or effective. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads on other sites; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, we do not currently respond to undefined “DNT” signals to its Services.

Most browsers can be configured not to accept cookies, however, this may prevent You from having access to some functions or services on our Services.

THE WAY RIDE FIIK USES INFORMATION

In general, we use the information we collect to provide the Services, process Your requests or transactions, to provide You with information or services You request, to inform You about other information, events, promotions, products or services we think will be of interest to You, to facilitate Your use of, and our administration and operation of, the Services, and for the purpose for which the information was provided. For example, we may, among other purposes, use the information we collect:

  • to send You a welcoming email and to contact You about Your use of the Services, to provide other services, products or information You request and to complete any transactions in connection therewith;

  • to enable Your use of the Services, including to locate vehicles and to determine your service eligibility and credit- worthiness, access Your driving safety records, and obtain insurance;

  • to respond to Your emails, submissions, comments, requests or complaints;

  • to enable us to develop, customize and improve the Services and marketing;

  • to personalize the Services and communications to You based on Your preferences;

  • to provide You with information about other events, promotions, products or services we think will be of interest to You;

  • to match personal data collected here with data about You that we collect through other sources;

  • for the specific purpose for which the information was provided;

  • to conduct an aggregate analysis of the performance of the Services;

  • for security of the Services;

  • for legal compliance;

  • to protect RIDE FIIK and others; and

  • to enforce our Terms or this Policy

HOW RIDE FIIK SHARES INFORMATION

RIDE FIIK may share the information we collect as follows:

Service Providers: We may share certain information to with companies that provide services to us, including outside contractors or agents who help us manage our information activities (for example, for payment processing, insurance, services to search driving records, data storage, customer service, email delivery, and to assist us in our marketing efforts). We limit the Personal Information that is provided to these service providers to that which is reasonably necessary to provide us with a specific business service and not for any other purpose.

Legal Compliance, Security Protection of RIDE FIIK and Others: We may disclose Personal Information in the good faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to ensure the security or safety of the Services, to protect the rights or property of our Users, our employees or the public, including without limitation to protect RIDE FIIK or our Users from fraudulent, abusive, defamatory, inappropriate or unlawful use of the Services.

Business Transfer: We may disclose information in connection with a corporate transaction involving RIDE FIIK or Affiliated Company’s assets, including for example a merger, investment, acquisition, reorganization, consolidation, bankruptcy, liquidation, or sale of some or all assets and any due diligence related to any such corporate transaction.

Consent: We may disclose information at Your direction or with Your consent.


HOW RIDE FIIK PROTECTS INFORMATION

RIDE FIIK uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of Your Personal Information. We cannot, however, ensure or warrant the security of any information You transmit to RIDE FIIK, and You do so at Your own risk and this is not a guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of RIDE FIIK’s physical, technical, or managerial safeguards. Where we have given You (or where You have chosen) a password which enables You to access an account, You are responsible for keeping this password confidential. We ask You not to share a password with anyone.


CHOICES YOU HAVE REGARDING YOUR PERSONAL INFORMATION

Email Communications: You may “opt out” of receiving promotional and marketing materials by emailing us at support@ridefiik.com. However, this shall not affect our ability to send You service and account related emails and to use Your Personal Information as otherwise described in this Privacy Policy.

Please be aware that if You “opt out” of receiving commercial email from us, it may take up to ten business days for us to process Your “opt out” and You may receive commercial email from us during that period. 


CALIFORNIA RESIDENTS

Rights & Choices 

CCPA Rights:  If You are a California resident, the CCPA allows You to make certain requests about Your personal information (as defined in the California Consumer Privacy Act (“CCPA”). Specifically, the CCPA allows You to request that we:

  • provide You with the categories of personal information we collect, disclose or sell about You, the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we share personal information.  Such information is also set forth in this Policy; 

  • provide access to certain information we hold about You (provided it does not present a security risk to you or RIDE FIIK);

  • delete certain information we have about You;

  • provide You with information about the financial incentives that we offer to You, if any.

The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising Your rights.  

Please note that certain information may be exempt from such requests under California law. For example, we may retain certain information for legal compliance and to secure our Services. We may need certain information in order to provide the Services to You; if you ask us to delete it, You may no longer be able to use the Services.

If You would like further information regarding Your legal rights under applicable law or would like to exercise any of them, please contact us at support@ridefiik.com. While our contact form is the best way to reach us, you may also email us at support@ridefiik.com.

The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share Your personal information with third parties for their own direct marketing purposes.

California law also requires we provide additional information about our information practices to you. Please see “Additional Information for California Residents” below.

Additional Information for California Residents

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your personal information (as defined in the CCPA). Throughout this Policy, we discuss in detail the specific pieces of information we collect from You or Your device and discuss how we use and share such information.  

The following chart sets forth the “categories” of personal information under the CCPA that we collect and the ways we may, as discussed throughout this Privacy Policy, use such information for our business purposes.

Please note, we may use all the categories of personal information set forth below for operation (including technical functionality) of the Services, internal research, security and fraud detection purposes, and legal compliance, or for any purpose with your consent. See: “The Way RIDE FIIK Uses Information” for more detail.

We may share all the categories of personal information set forth below with our service providers, as required by applicable law, including with government entities, in connection with a business transfer, and with your consent. See: “How RIDE FIIK Shares Information” for more information.

Category of Personal Information (see “Information RIDE FIIK Collects” for more detail)

Use (see “The Way RIDE FIIK Uses Information” for more detail)

Identifiers 
Such as email address or phone number or other identifying information you chose to provide

  • Manage your account and our internal operations;

  • Provide, improve and personalize the Services; 

  • Communicate with you

Identifiers for Verification 
Such as driver’s license or other government identification and date of birth

  • Manage your account and our internal operations;

  • Provide the Services

Commercial information
Such as transaction data

  • Manage your account and our internal operations;

  • Provide, improve and personalize the Services;

  • Communicate with you

RIDE FIIK Access eligibility information
Such as tax returns or proof of enrollment in a low income program (when you provide this information in connection with your application for RIDE FIIK Access)

  • Manage your account and our internal operations;

  • Provide, improve and personalize the Services;

Financial data 
Such credit card number that is used by our payment processor

  • Manage your account and our internal operations,

  • Provide and improve the Services;

Research, survey, or sweepstakes information
Such as information you provide if you participate in a survey or sweepstakes and to facilitate the award of a prize

  • Communicate with you

  • Provide the Services

Internet or other network or device activity
Such as Services usage

  • Provide and improve and personalize the Services;

  • Ensure Services functionality/reliability;

  • Communicate with you about your activity;

  • Make inferences about your preferences

Device information and identifiers
Such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device identifiers)

  • Provide and improve and personalize the Services;

  • Ensure Services functionality/reliability;

  • Communicate with you about your activity

General location and precise geolocation (with your consent) data

  • Provide and improve and personalize the Services;

  • Ensure Services functionality/reliability;

  • Communicate with you

  • Make inferences about your preferences

User-generated content
that you submit through the Services

  • Provide and improve and personalize the Services;

  • Communicate with you

  • Make inferences about your preferences

Audio or visual information
Such as if you submit a photograph

  • Provide and improve and personalize the Services;

The CCPA sets forth certain obligations for businesses that “sell” personal information. We do not engage in such activity (and have not in the past twelve months) as we understand such term to be defined under applicable law.  We do share information as described in this Policy.

 

NEVADA RESIDENTS

Under Nevada law, certain Nevada consumers may opt out of the “sale” of “covered information” as such terms are defined under Nevada law. We do not engage in such activity.  If you reside in Nevada, you may submit a request regarding the sale of covered information to our designated address: support@ridefiik.com.


INTERNATIONAL USERS

Residents of the European Union and some other jurisdictions outside the United States have certain legal rights with respect to the personal data we hold about them. Such residents may request that we

  • provide access to personal data we hold about them (including, in some cases, in portable form),  

  • to rectify such data

  • to delete certain personal data 

  • to object to our uses or disclosures of personal data or exercise legal rights to withdraw consent. 

Please note that some information may be exempt from such requests in certain circumstances, such as if we need to keep processing your information to perform our contractual obligations or for legal compliance. 

To exercise any of the above rights (or any other rights under applicable law), please email us at support@fiik.com.

In addition to the rights above, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.


Additional Information for European Residents

The legal bases for using Your information as set out in this Privacy Policy are as follows:

  • As necessary to perform our obligations under our contract with you, such as to comply with the terms between us;

  • On the basis of implied or express consent, such as to send you certain information, including certain marketing communications; and/or

  • For our legitimate interests (for example, to ensure the security of our Services, operate our business, respond to your questions, engage in certain marketing, make and receive payments, prevent fraud, conduct analysis, improve our platform or services, comply with legal obligations, enforce our legal terms, engage in a business change (e.g., sale, merger)) to know the customer to whom we are providing access to the Services, and to create anonymized data.

Our Services are hosted in the United States and generally are intended for United States visitors. If You visit from the European Union or other regions with laws governing data collection and use that may differ from United States law, please be aware that You are transferring Personal Information to the United States. The United States does not have the same data protection laws as the European Union and other jurisdictions. By providing Personal Information to us, You consent to the transfer of it to the United States and the use of it in accordance with this Policy and applicable law.


LINKS TO OTHER WEBSITES

If You choose to visit or use any third party products or services, please be aware that this Policy will not apply to Your activities or any information You disclose while using third party products or services or otherwise interacting with third parties. We are not responsible for the privacy practices of these Third Party Sites and third party services. We encourage You to carefully review the privacy policies applicable to any Web site or service You visit other than the Services before providing any Personal Information on them.


THIRD PARTY CONNECTED SERVICES

We may permit Users with accounts on certain Third Party Sites (including social networking, search, sharing, and other services delivered by third parties) to bypass standard registration processes on our Services. If You connect to our Services through an authorized Third Party Site, You may be able to use Your third party login information to log into our Services, and You may be able to publish Your comments and any other activity on our Services to the Third Party Site. We are not responsible for the sharing, posting, commenting, or other content and information-gathering practices on any Third Party Site. Please review the Third Party Site’s terms of service and privacy policies carefully before using their services and connecting to our Services.

By using any Third Party Site to log in to our Services, or otherwise connecting to any Third Party Site, You permit us to access and use all information related to Your account on the Third Party Site that may be accessible to us through the Third Party Site pursuant to this Policy. To limit or control the information that is available to us through such Third Party Site, or to disconnect the Third Party Site from our Services, You should check (and, if applicable, modify) the applicable settings on the Third Party Site.


OUR COMMITMENT TO CHILDREN’S PRIVACY 

Protecting the privacy of young children is especially important. For that reason, our Services are not directed to persons under 13 years-of-age in the US or 16 in Europe and RIDE FIIK does not knowingly collect or maintain Personal Information from such persons. If RIDE FIIK learns it has collected Personal Information of such persons without verifiable parental consent, then RIDE FIIK will take the appropriate steps to delete this information. If You are a parent or guardian and discover that Your child under the age above has obtained a RIDE FIIK account, then You may alert RIDE FIIK at support@ridefiik.com and request that RIDE FIIK delete that child’s Personal Information from its systems.


CHANGES & UPDATES TO THIS PRIVACY POLICY

This Policy may be revised periodically and this will be reflected by a “Last Updated” date above. We encourage You to periodically review this Policy to stay informed about how we collect, use and disclose Personal Information. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. Your continued use of the Services after notice of posting or notice of such changes constitutes Your agreement to this latest version of this Policy.


RIDE FIIK CONTACT INFORMATION

Please contact RIDE FIIK with any questions or comments about this Policy, Your Personal Information, our Third-Party disclosure practices, or Your consent choices by email at support@ridefiik.com.

  • Facebook
  • Instagram

© 2020 by Ride Fiik LLC